Refund policy

Changed Your Mind/ Not What You Expected?

We want you to love what you've bought from us. We offer 30 day returns on all products.

You can return your order to us within 30 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price.

Items will be refunded back to the original payment method within 7 working days of us receiving the return.

You will need to return products at your own expense if you change your mind, but we will refund or credit postage if the product is faulty.

Return address:

Xcell Skincare c/- About Skin NZ Ltd
Shop 13/40 Stonefields Ave Auckland 1072
New Zealand

Sale Items
Sale items are not returnable, and non refundable.

Faulty Items 
For faulty items we will meet all of our obligations under the Consumer Guarantees Act.

This means that it's at our discretion to offer a repair, replace, or refund.